Can I pull information from a scenarios history of a request processed through Fusion? | Community
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D
DawnmarieD
New Participant
May 1, 2025

Can I pull information from a scenarios history of a request processed through Fusion?

  • May 1, 2025
  • 2 replies
  • 596 views

We lost some of our requests during a specific time (May-December 2024). Looking to see if I can pull either the original request or the request that was created by Fusion before another scenario created a task/subtask/issue from the request in another project.

 

Any help would be helpful. I am not fluent in API, JSON or any dev. lingo. But, I can copy and paste and finagle my info. to make it work.

 

Thank you in advance,

=D

2 replies

kautuk_sahni
kautuk_sahni
Employee
July 16, 2025

@dawnmaried Just checking in — were you able to resolve your issue?
We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

Kautuk Sahni
Lawson02
Lawson02
New Participant
May 1, 2025

What do you mean by lost? What happened to the requests, were they deleted?

 

If they were deleted there is a recently deleted section in the setup section.

 

 

    D
    DawnmarieDAuthor
    New Participant
    May 2, 2025

    Thank you. Based on the dates it is longer than 30 days and cannot be restored via WF.

     

    The process works like this:

    Webhook > Fusion (scenario 1) creates a Issue and puts it on a Landing Project in WF > Fusion (scenario 2) pulls from that Landing Project and creates a task, sub task(s), issue(s) from that issue.

     

    Initially everything worked fine, I must have made a change at some point in WF that resolved the issue when the task was created from scenario 1 and now those issues no longer exist they were deleted from WF. I must have changed it back so now I have all the issues after December and everything is back to "normal".

     

    Because the initial request comes via a web page and we convert it in Fusion to a WF request then convert that request to a task, sub task and issue, the original information from the first issue is lost and may have since been changed at the WF level. I need to pull into a report the information from those original requests but do not have them to get that information. I would like to pull the history from Fusion to recreate those issues from May - Dec.

     

    I hope this helps in providing more information about the process and what I am trying to achieve. I also recognize this may not be possible but trying to do my due diligence.

     

    Thank you again,

    Dawnmarie

     

     

     

     

    Lawson02
    Lawson02
    New Participant
    May 5, 2025

    This would probably be a question for support. I would submit a ticket and see what they can do about it.

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