Can you use one Queue Topic on multiple projects? | Community
Skip to main content
SarahMe2
Level 2
Jun 18, 2020 9:12 PM UTC
Solved

Can you use one Queue Topic on multiple projects?

I'd like to create one Queue Topic that has a custom form, and use that single Queue Topic across multiple projects. Is this possible? And if so, how do I set that up?

Thanks in advance!

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Heather_Kulbacki
    Heather_KulbackiAccepted solution
    Level 2
    Jun 19, 2020 12:11 PM UTC

    So you can't necessarily use that same queue topic on multiple projects and it doesn't look like you can copy queue topics either.

    But you can set up a project template, create your queue topic in that template, then add that template to any existing project that you'd like.

    We set up a routing rule, topic group, and about 10 queue topics with 3-4 custom forms on each queue topic for every campaign that we do. Having that template to set those up is my short-cut. It used to take me about 15 minutes to set up all of those pieces for each campaign, with the template it takes me about 3 minutes, tops!

    View reply

    4 replies

    SarahMe2Author
    Level 2
    Jun 22, 2020 2:25 PM UTC

    Thanks @Heather Kulbacki‚, that's exactly what I did and it works! I appreciate all of your help.

    Translate
    MoniqueEvans
    MoniqueEvans
    New Participant
    Jun 22, 2020 12:07 PM UTC

    Thank you @Heather Kulbacki‚ & @NRYN R - inactive‚ ! I would have never thought of creating a template with the queues already set up. Instead I've been taking screenshots and/or having two browser windows open to easily copy and paste.

    Translate
      NRYNR
      Level 10
      Jun 19, 2020 12:42 PM UTC

      Hi Sarah,

      As Heather indicated, templates can be used to establish predefined queue topics in your projects when created. I encourage you to check out the blog post "WFPro Live Deep Dive: Multi-Form Intake Workflows" for additional context, considerations and best practices around queue topics and custom form attachments.

      Thanks,

      Narayan

      Translate
        Heather_Kulbacki
        Heather_KulbackiAccepted solution
        Level 2
        Jun 19, 2020 12:11 PM UTC

        So you can't necessarily use that same queue topic on multiple projects and it doesn't look like you can copy queue topics either.

        But you can set up a project template, create your queue topic in that template, then add that template to any existing project that you'd like.

        We set up a routing rule, topic group, and about 10 queue topics with 3-4 custom forms on each queue topic for every campaign that we do. Having that template to set those up is my short-cut. It used to take me about 15 minutes to set up all of those pieces for each campaign, with the template it takes me about 3 minutes, tops!

        Translate
          Terms & ConditionsAccessibility statement

          Loading footer...