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New Participant
August 11, 2021
Question

Classic -> New Experience Nightmare

  • August 11, 2021
  • 41 replies
  • 6754 views

I was losing sleep over this six months ago when I tested things, but had hopes the experience would have improved. After some testing, we're finding that New Experience pages load 5-6 times slower than in Classic. Try to CTRL+ CLICK an open more than one tab at a time and things get even slower. We've all become quite accustomed to pages loading quickly when popping out into new tabs. But speed isn't the only problem. I'm also getting trapped in iFrame hell where the focus of the cursor is constantly grabbed by each report on the dashboards we use. So getting to that last report at the end of the dashboard is quite an interesting ride. We also use the "Allow embedding of Workfront in an Iframe" feature, which still loads Workfront in Classic for some reason. Perhaps things are better for the users with super high-speed fiber internet connections, but a huge part of our work force is remote with varying internet speeds. However, Classic is fine even when in the most remote places with just a single bar on a Verizon MIFI.

So what gives? Now that Workfront is an Adobe product, perhaps it's time to reconsider kicking Classic to the curb. There's not one feature we NEED in New Experience, yet we're seemingly being forced to use it because of all the features customers WANT.

Is anyone else dreading the day they have to move everyone over? For those of you who have already switched, do users simply normalize working at a much slower pace? Is leadership okay with productivity declining? Am I the only one who finds the experience to be a complete disaster?

  • Dashboards ~25 Seconds to Load vs. 5 seconds in classic
  • Dashboards - Every report is an iframe with scroll bars, grabbing the focus of the cursor if there's a pause resulting in endless scrolling.
  • Issue ~30 Seconds to load instead of < 5 seconds in classic.
  • Program ~20 Seconds to load
  • Project ~30 Seconds to load instead of < 5 seconds in classic.
  • Task ~20 Seconds to load overview instead of < 5 seconds in classic
  • iFrame - When loading Workfront in an iFrame, it still loads in Classic... confusing.
  • Custom Forms Report - We're no longer able to edit forms from a report. Once edit is clicked, navigation takes us to Setup, a huge productivity killer for a team of >5 editing forms all day long.
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41 replies

RandyRoberts
New Participant
August 12, 2021

NWE is a beta pet project at best. Definitely not ready for prime time. I've been complaining about the latency and plain old load failures for some time.

I was told to open a ticket, haha. Like my support rep could actually do something about it.

Very disappointing.

MikeHa1
New Participant
August 12, 2021

I have been experiencing similar lag times. I had actually put in a support ticket, but there was no resolution form it. The delay/lag times seem to be intermittent..

New Participant
August 12, 2021

@NRYN R - inactive‚, I've had the same general experience as you and @Mike Haleas‚. Ticket gave vague "we know, we're working on it." Other posts to the community boil down to "your IT must be blocking something."

Except…my IT is always telling me that WF is not following industry practices (email notifications are a big one here) and is just expecting too many concessions. So I haven't even considered chasing-down that ghost; it will be long and tedious and alot of finger-pointing. It will involve diving into the weeds since we've done all the documented whitelisting. If it's IT-related, it's going to be some minutia of settings that WF will say to change but IT cannot or will not because of security or knock-on effects.

Personally, I wonder if the code is too bloated and simply causing drag on the page loads, and WF can't see it because their test environment is too ideal (fast inter/intranet, local servers, fast computers, etc.).

*shrug*

New Participant
August 12, 2021

I'm going to jump in on this too. Definitely slower page loads across the board, but also equally frustrating are pages that don't reload at all -- in Classic when you switched from Scheduling tab to Tasks (for example) the Tasks would refresh, and now you have to manually refresh to see the changes to the schedule that you made.

Employee
August 11, 2021

Hi Narayan, thank you for your feedback. The experience you and your users are having is a high priority for us, and we consider each piece of feedback deeply and thoughtfully. No customer should be losing sleep over this, and if you are, let's chat about some of the improvements we're already making and some of your feedback in more detail. Some of what you mentioned regarding iFrames is already being addressed as part of a top initiative.

For the performance numbers you are seeing, this is indicative of an issue that needs further investigation with our Support team. As you suggested, those extremely high page loads are most likely due to network requests being blocked, and we would like to investigate further the specific configuration in your instance. As a best next action, we will have your CSM and account executive reach out to you on this topic.

NRYNRAuthor
New Participant
August 12, 2021

Well Josh, I'm actually more interested in hearing from other customers on this topic, which is why I posted to the community instead of Support or a CSM.

Doesn't this all boil down to the cost of maintaining and supporting Classic? Doesn't Adobe have some extra cash laying around that they can fork over to at least delay this until the issues are fully sorted out? I'm only interested in helping you all arrive at the right thing to do for the customer.

New Participant
August 11, 2021

I've noticed the same thing. Sometimes I have to refresh report pages 4-5 times before they actually load.