Course Discussion: Request queue management | Community
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ChuckMi3
Employee
Aug 23, 2022 8:23 PM UTC

Course Discussion: Request queue management

Use this thread to ask any questions related to the Create a request queue playlist in Experience League. Experts are monitoring this thread to ensure your questions are answered.

    3 replies

    J_Hennessey
    Employee
    Nov 8, 2022 5:51 PM UTC

    Hi

    Is there any way for external users to WF to be able to submit a request using the 'request email' option on a request queue. Or would they always have to be set up as a 'guest' or 'requestor' in the system first to be able to use it? Thanks

     

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    ChuckMi3Author
    Employee
    Nov 8, 2022 11:10 PM UTC

    A user must have a license to make a request or have a request made in their behalf, even by email. This is a good thing because then the person making the request can monitor it and collaborate as needed. Requestor and Reviewer licenses are unlimited and are commonly used for users who don't work on projects but need to be able to make requests and see reports.

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      J_Hennessey
      Employee
      Nov 9, 2022 8:01 AM UTC

      Thanks!

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