Create User Accounts via the Workfront API | Community
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New Participant
October 3, 2023
New

Create User Accounts via the Workfront API

  • October 3, 2023
  • 16 replies
  • 3610 views

Description - Before the upgrade to the Adobe Admin Console, we could create users via the API. It now creates them in a pending approval state and we have to manually approve them. 

Why is this feature important to you - This is causing a bottleneck in quickly on-boarding users to Workfront.

How would you like the feature to work - I'd like it to work as it did before :), or allow an option to be set to pre-approve the users. Or even a separate API call to approve the user.

Current Behaviour - Account is created, but requires manual approval, once approved the account is made in the Adobe Admin Console.

 

16 replies

New Participant
October 11, 2023

I've asked for clarity here and also upvoted the idea. This is unsettling and could be show stopper for migrations. Thanks for sharing your experience.

RobertDyAuthor
New Participant
October 11, 2023

@laurenwood 

I should add, we raised a support ticket and they said:

 

"I can confirm that I have been unable to figure out a way to create the account via the API script. I agree that there does not appear to be any documentation that supports your request. Therefore, you are advised to approve the account without using the API. However, if you feel this would improve your ability to work effectively within our software, I would suggest submitting this idea to get it reviewed by our development team"

 

This doesn't seem to match what your migration team is saying 😞

 

Rob

RobertDyAuthor
New Participant
October 11, 2023

Yes,

We are pointing to Workfront to create the user. The account we use for the API is definitely a system administrator. 
Definitely a massive pain that really needs resolving ASAP.

Rob

New Participant
October 11, 2023

We made sure our API user is a Product Profile Admin for Workfront within Admin Console.  We even tested with a regular Sys Admin's API key and ran into the same issue, though both users can successfully create users within the Workfront UI without having to approve the new user.  This has become such a huge pain point that we are contemplating having IMS turned back off until the issue can be resolved by Adobe.

New Participant
October 11, 2023

Is the API pointing to Workfront to create the user? If so, when we asked our Technical Support Engineer helping us to plan our migration to the Adobe Admin Console about this subject, we were told, "if you were running that automation with a System Admin user in Workfront, you shouldn't run into any issues, but that would also require it to be a System or Product Admin inside of the Admin Console that same user." 

New Participant
October 5, 2023

100% agree with this.  We use an external webform for users to submit requests and if they don't exist in Workront already, the automation creates the user prior to submitting the request.  This entire process is now broken after migrating to Admin Console and is causing major issues company-wide since we have multiple webforms in use by many teams.  If we could include the approval step in the automation, that would be fine, or have a setting that doesn't require the approval would also help.  Somehow we need this resolved.  Come on Adobe, help us move forward, not backward!