Custom form in request only shows for some users

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We have a custom form set up in a request. The request queue project, the form, and all of the form fields are shared with the same users. And those users all have the same license/access. However, the form fields are not displaying for everyone when they try to submit a request. For some users, the title of the form displays, but none of the fields. For other users, the entire form displays. Thoughts?

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DonovanLo1

Level 2

Did you ever find out the solution to this? Having the same issue? Is it a bug?

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DarcySm1Author

Level 3

No, never found an actual solution (aside from just recreating the form). And we have never had the same problem since.

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Madalyn_Destafney

New Participant

This is a reach but have these users cleared their cache in a while? Typically users seeing different things with the same exact settings and everything means a caching issue. Try having one of them open up the request queue/form in an incognito window and see if they have same experience. If it works there, they need to clear their cache. And they’re not using IE right? Explorer is no longer supported.

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DarcySm1Author

Level 3

This is a good suggestion (so simple, but I never remember to check the cache). And no, not IE. All using Chrome.

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Madalyn_Destafney

New Participant

Let me know if it works!

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If this helped you, please mark correct to help others : )

skyehansen

Level 4

We don't share our forms with anyone. All you need in order for the form to be visible on a queue is for it to be visible system-wide. This is especially true if the form doesn't have any subtitles in it. Similarly, field sharing is inherited from the form, so to make your life easier, you should just leave this setting alone.

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DarcySm1Author

Level 3

That didn't work either. It was set that way. Then I added the sharing when it wasn't working. Made no difference.

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skyehansen

Level 4

are you a system admin? Are you able to replicate the issue when logged in as them?

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VicSellers

New Participant

Hi @darcysm1 - Are there sections breaks on the custom form? Section breaks can have view and edit permissions set, which might be the case here if all other permission sections are good to go.

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