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KierstenKollins
New Participant
May 2, 2024
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Custom Reminder Notification - Project Update/Comment Object

  • May 2, 2024
  • 1 reply
  • 537 views

Has anyone created a reminder notification for when an update/comment has gone unanswered after 1 business day?

 

I checked the Email Reminder Notifications in setup but didn't see any way to target a notification to update/comment.

 

Thanks!

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Best answer by Madalyn_Destafney

You're correct that it's not natively a functionality in WF, you only have:

And reminder notifications are for objects with a due date. Do you have Fusion? I wonder if possible through that, however it would still be hard to target. If you tag someone in an update, it doesn't mean there is always a response warranted, so would be hard to set up scenarios when you need a reminder and when you don't.
It could be cool to bring in the remind function on Updates like they have on Document Approvals...

 

1 reply

Madalyn_Destafney
Madalyn_DestafneyAccepted solution
New Participant
May 2, 2024

You're correct that it's not natively a functionality in WF, you only have:

And reminder notifications are for objects with a due date. Do you have Fusion? I wonder if possible through that, however it would still be hard to target. If you tag someone in an update, it doesn't mean there is always a response warranted, so would be hard to set up scenarios when you need a reminder and when you don't.
It could be cool to bring in the remind function on Updates like they have on Document Approvals...

 

If this helped you, please mark correct to help others : )
KierstenKollins
New Participant
May 3, 2024

We do have Fusion, but that sounds painful. Good point on the @mentioning. Thanks, Madalyn!