Delegation of delegated Tasks

Question

Hello all,we are testing different scenarios for delegations. One of our use cases is the following:Person A is going on vacation for 4 weeks and delegates his tasks to person b. Within that 4 weeks person B gets sick and needs to delegate his tasks to person C.We tested this scenario within the native delegation function in Workfront, but in that case when person B is delegating to person C, all the tasks that has been delegated from person A to person B still remain to person B and getting ignored in the second delegation.This seems to be an unconsidered use case in Workfront. If someone has a solution for this we would be very thankful.Thanks and best regards!

monicacardoso · Accepted Answer

Hi @jannisw,

Thank you for your question! I can definitely see how this limitation can be problematic for your users. Unfortunately, the native delegation feature doesn't support delegation of delegated tasks.

Here are a few possible workarounds:

An admin or manager can reassign Person A’s tasks (currently delegated to B) to Person C using a report or bulk task edit.
If this is a recurring need, a Fusion scenario can monitor delegation changes and cascade assignments accordingly; for example, when Person B goes on leave, automatically reassign tasks originally delegated to them
You could also simulate delegation chains with a custom "Delegated To" field and task report that surfaces which items need manual reassignment

I would recommend submitting an idea to our innovation lab if you'd like to see this functionality available in the future of Workfront.

https://experienceleague.adobe.com/en/docs/workfront/using/basics/tips-tricks-for-basics/idea-exchange

- Monica

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