Does anybody else use Workfront as your IT Service/Help Desk ticketing system?

I'm curious - what issues do you have with the native workflow functionality?

I am, but not thrilled with the work flow. I'd like to learn how others are doing this. Ed

Yes, we do. Let me know how I can help!

We don't yet but may go in this direction in the future. I'd love to hear what people have to say on the topic and the pros and cons and how they have their systems set up.