Drop down won't expand (Grouping) | Community
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CsengelleKo
Level 2
Dec 22, 2020 9:05 AM UTC
Solved

Drop down won't expand (Grouping)

Hi All,

Wondered, if anyone is experiencing some issues with the Grouping tab in the reporting area?

The dropdown, won't expand.

Please see below photo:

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JaneBrAccepted solution
Level 4
Dec 23, 2020 8:22 AM UTC

Hi Csengelle

It is worth checking this in a different browser. I have experienced this in the past with Chrome blocking some functionality but it is ok in Edge for example.

Also, see if altering your browser zoom settings has any impact.

All the best

Jane

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6 replies

SaraTo1
Level 2
Dec 23, 2020 5:10 PM UTC

Tis used to happen to me all the time and drove me nuts! if you are able to move to the New Experience that will fix it, but when I submitted help tickets they suggested I change my screen zoom- if you zoom out to say 80 or 90% it should appear.

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    Richard_Le_
    New Participant
    Dec 22, 2020 12:18 PM UTC

    Hi Csengelle,

    I have also seen this happen from time to time. Normally clearing cookies / cache from your browser and refreshing the page sorts the problem out. I would try this and if the problem is still not resolved, rasie a ticket with WF support.

    Best Regards,

    Rich.

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      CsengelleKoAuthor
      Level 2
      Dec 22, 2020 2:31 PM UTC
      Hi, Thank you for coming back on this. Unfortunately, it won’t fix it. I will keep trying. ‚òπ Many thanks, Csengi
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      JaneBrAccepted solution
      Level 4
      Dec 23, 2020 8:22 AM UTC

      Hi Csengelle

      It is worth checking this in a different browser. I have experienced this in the past with Chrome blocking some functionality but it is ok in Edge for example.

      Also, see if altering your browser zoom settings has any impact.

      All the best

      Jane

      Translate
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