Edit Default Request Form | Community
Skip to main content
BillZ-123
BillZ-123
New Participant
June 12, 2024
Solved

Edit Default Request Form

  • June 12, 2024
  • 1 reply
  • 736 views

I created a request queue, added my custom form. When accessing the form from the requests section there is a default set of fields that appear above my custom form. I do not want all of those fields when my users create the request and others I would like to hide so they appear only in the worker view. Is this possible?

 

Thanks 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Madalyn_Destafney

Hi there, I assume you're referring to things like description, priority, URL, etc. 
Go to your project associated with the queue > queue details. In there you can deselect these native fields.

1 reply

Madalyn_Destafney
Madalyn_DestafneyAccepted solution
New Participant
June 12, 2024

Hi there, I assume you're referring to things like description, priority, URL, etc. 
Go to your project associated with the queue > queue details. In there you can deselect these native fields.

If this helped you, please mark correct to help others : )
BillZ-123
BillZ-123Author
New Participant
June 12, 2024

I had them all unselected but the 'Show all selected and unselected fields to' drop down was set to all users. I set it to no users and now the only field I see is Subject which works for me.

 

Thanks 

Terms & ConditionsAccessibility statement

Loading footer...