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andypatten
New Participant
September 25, 2023
Solved

Error on Task

  • September 25, 2023
  • 3 replies
  • 3648 views

Is anyone else experiencing the challenge in the screenshot. It's been going for about 3 days now and is really limiting my progress

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    Best answer by andypatten

    Just an update for anyone experiencing this problem: My two colleagues who were having this trouble solved it by updating their Chrome browser. Just switching to other browsers didn't solve the problem, which is confusing, but I'm not going to argue with results!


    I can confirm the above following a call with Workfront support. You need to be running the most up to date version of Chrome (or three versions prior, that is as far back as they will support) 

    3 replies

    U
    udesai
    New Participant
    October 4, 2023

    in my org, only i am getting this error for last 3 days. please advice

     

    KellieGardner
    KellieGardner
    New Participant
    October 4, 2023

    @udesai -  only Workfront Support can help troubleshoot things like this inside your instance. I would suggest you or your system admin submit a support ticket to find out what's triggering it. 

     

    In the meantime your system admin can try resetting your user profile to get you back to be able to work. 

     

    https://experienceleague.adobe.com/docs/workfront/using/administration-and-setup/add-users/create-manage-users/reset-a-users-preferences.html?lang=en

    SCainWabash
    SCainWabash
    New Participant
    October 12, 2023

    Just an update for anyone experiencing this problem: My two colleagues who were having this trouble solved it by updating their Chrome browser. Just switching to other browsers didn't solve the problem, which is confusing, but I'm not going to argue with results!

      SCainWabash
      SCainWabash
      New Participant
      September 26, 2023

      This has just started happening with two of my team members. One has admin access and one has work access. Clearing the cache has NOT helped. I had one of them open a support ticket with Workfront but that was a few days ago and we've had no response.

      A
      andypattenAuthor
      New Participant
      September 26, 2023

      it's super frustrating. if you do get a response i'd be interested to hear the solution

        SCainWabash
        SCainWabash
        New Participant
        October 2, 2023

        My two team members are still experiencing this issue. Workfront support says they can't replicate the problem. I'm going on vacation starting tomorrow, so my boss (who is one of the people experiencing the issue) is currently unable to cover my work until she gets access back. It's incredibly frustrating.

        Madalyn_Destafney
        Madalyn_Destafney
        New Participant
        September 25, 2023

        I've seen that many times over the years and every time I refresh a couple times it usually goes away. 3 days is odd. Have you tried clearing your cache? Usually solves issues like these especially if you confirm no one else in your org is experiencing it? See if you get that in an incognito window...if you don't, clear cache.

        If this helped you, please mark correct to help others : )
        A
        andypattenAuthor
        New Participant
        September 26, 2023

        sadly neither of these two options worked and the error message remains. thank you for your suggestions though.

         

        Madalyn_Destafney
        Madalyn_Destafney
        New Participant
        September 26, 2023

        Are you experiencing it in multiple browsers?

        If this helped you, please mark correct to help others : )
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