Group Admin with Standard Access w/User edit selected but cannot assign a new user Standard Access | Community
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New Participant
April 8, 2025
Solved

Group Admin with Standard Access w/User edit selected but cannot assign a new user Standard Access

  • April 8, 2025
  • 3 replies
  • 539 views

Our Group Admin no longer have the ability to add a user as a Planner (now Standard) although that is the access they have. I hadn't touched the access or updated anything so I'm not sure why they are no longer able to do this. I have reset one of the users but nothing changed. What am I missing? Any insight into this issue would be appreciated.

 

Best,

Dawnmarie

 

 

Best answer by RowvillBh1

You might have to look at Admin Console to see if your group admin is still setup correctly and has admin access

3 replies

New Participant
April 11, 2025

To follow up. My issue was the new access "standard" was in fact different than our original "planner" with a couple of selections that made it so my custom Group Admin. did not in fact have more access. --- Goals

skyehansen
New Participant
April 8, 2025

You haven't really described how your Group Admins have added people in the past, so the only thing I can think of asking is if you have recently transitioned to Admin Console. In the meantime, as a workaround, are your admins able to copy an existing user and add people that way?

RowvillBh1
RowvillBh1Accepted solution
New Participant
April 8, 2025

You might have to look at Admin Console to see if your group admin is still setup correctly and has admin access

New Participant
April 8, 2025

Thank you!! That's got to be it. We haven't switched over to the Admin Console yet - well at least not completely.