Has anyone had the situation where project requests are planned well in advance, but later requestors need to submit more details but are unable to go back and change project elements? Examples would include updating description, etc. | Community
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Level 2
Oct 21, 2020 12:43 AM UTC
Question

Has anyone had the situation where project requests are planned well in advance, but later requestors need to submit more details but are unable to go back and change project elements? Examples would include updating description, etc.

Some more examples:

What is the persona?

What is the action you are looking for audience to take?

What are the dates of this campaign?I f an outside vendor is providing tracking, please provide the code

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4 replies

Level 3
Oct 26, 2020 5:55 PM UTC

Hi Rachel,

In our situation we use the Updates tab within a project. The requestor adds the details of their changes and tags the project managers and creative team. Depending upon what the change is, the PM decides if they want to "edit" the project and update/change the data in the appropriate fields.

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Level 2
Nov 11, 2020 3:49 PM UTC

Thanks, Linda. This is what we're doing now too. It works fairly well, but is a bit more labor intensive than we would like.

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Heather_Kulbacki
Level 2
Oct 21, 2020 1:25 PM UTC

Hi Rachel

Anyone who needs to make updates to a project custom form will need Contribute access to the project.

We purposely don't allow our requestors Contribute access to projects because we don't want them making changes mid-stream that our production team won't be notifified about.

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Level 2
Nov 11, 2020 3:48 PM UTC

Thanks, Heather. Appreciate your insight.

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