Hello all - just getting back from vacation and suddenly I can't change an assignment in a report - did something change in the last week? | Community
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DawnmarieD
Level 5
Dec 6, 2021 10:39 PM UTC
Solved

Hello all - just getting back from vacation and suddenly I can't change an assignment in a report - did something change in the last week?

We have requests come in and via routing rules go to a team from the report we review and assign to an individual from within the assignment column of a report. Now I cannot change the assignment or add anyone. I have to go to the issue itself to change or add to the assignment.

I tried in the sandbox as well with the same result. Any insight will be helpful.

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Richard_Le_Accepted solution
New Participant
Dec 6, 2021 10:59 PM UTC

Hi Dawnmarie,

There's a known issue raised about this here, Adobe are investigating but at this point I don't believe there's an ETA for a fix.

Best Regards,

Rich.

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3 replies

MikeCh
New Participant
Dec 7, 2021 6:46 PM UTC

I'm encountering the same thing when I try to assign a role in a schedule template. Do I need to open that as a separate issue? Thanks for any direction here.

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Richard_Le_Accepted solution
New Participant
Dec 6, 2021 10:59 PM UTC

Hi Dawnmarie,

There's a known issue raised about this here, Adobe are investigating but at this point I don't believe there's an ETA for a fix.

Best Regards,

Rich.

Translate
    DawnmarieDAuthor
    Level 5
    Dec 7, 2021 2:25 PM UTC

    Thank you! You've saved my sanity. 😜

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