Hello, is anyone having issues with Proof Approval Notifications? | Community
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JennyWi
JennyWi
Level 3
Feb 25, 2021 9:23 PM UTC
Question

Hello, is anyone having issues with Proof Approval Notifications?

We noticed that approval notifications are not being received via email. This seems to be a case that started today. Send Email notification is checked, but the email notification doesn't reach our Outlook inboxes.

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    4 replies

    KevinQu1
    Level 10
    Feb 26, 2021 7:12 PM UTC

    Same…brushed it off as a one-time glitch until I read this thread…then I put in a ticket and announced pre-emptively to the users.

    HUGE issue for us…despite in-system notifications and a nice dashboard, most of the project manners, reviewers, and approvers lean on emails. And the custom message feature. :-(

    I have a user right now who reported that adding annotations might be acting oddly in Proof, but I'm waiting for details. Anyone else?

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    TracyPa2
    Level 4
    Feb 26, 2021 10:54 AM UTC

    Yes we are having the same issue. I replied to Anthony’s thread with our details.

    We we have a support ticket in but the workaround is to have the proof creator go in to the workflow and choose to message all. That email is received by the first stage recipients. Hoping they have a fix soon.

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    kynabaker16
    kynabaker16
    Employee
    Feb 25, 2021 9:24 PM UTC

    Hi Jenny,

    Anthony posted about something similar here... is this the same issue?

    https://one.workfront.com/s/feed/0D54X00006QZW1GSAX

    Thank you!

    Kyna

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    JennyWi
    JennyWiAuthor
    Level 3
    Feb 25, 2021 9:27 PM UTC

    It's similar, but these are new proofs and versions of proofs. I'll share this post with my team though. Thank you.

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