Help icon (Help Resources) button not working? | Community
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CourtSt
Level 2
September 17, 2024
Solved

Help icon (Help Resources) button not working?

Does anyone else's Help icon/button not work? Nothing happens when I click it.

 

I am a new administrator, so maybe I missed a memo. 

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Madalyn_Destafney
Madalyn_DestafneyAccepted solution
New Participant
September 23, 2024

Interesting - here is the documentation on adding a custom help URL. https://experienceleague.adobe.com/en/docs/workfront/using/administration-and-setup/customize/custom-branding/configure-custom-help-url 

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4 replies

Madalyn_Destafney
Madalyn_Destafney
New Participant
September 18, 2024

You may have a broken link if it had been set up as a custom URL. You can have that going to a request queue, for example, in your instance instead of Experience League. Go to Setup > System > Preferences and take a look at the custom Help URL to see if you are utilizing one and if it's a broken link...

 

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CourtStAuthor
Level 2
September 23, 2024

There was actually no URL there, so I added one but it didn't do anything. 😞 

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Madalyn_Destafney
Madalyn_DestafneyAccepted solution
New Participant
September 23, 2024

Interesting - here is the documentation on adding a custom help URL. https://experienceleague.adobe.com/en/docs/workfront/using/administration-and-setup/customize/custom-branding/configure-custom-help-url 

Translate
If this helped you, please mark correct to help others : )
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