How do you receive "Request Submitted" email notifications? | Community
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QuelleDi
Level 2
Jan 22, 2021 10:33 PM UTC
Solved

How do you receive "Request Submitted" email notifications?

I've set up my Request queue and Routing rule for new project requests. But I am not getting notifications of a new request in my work email. How do I fix this? Thanks

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QuelleDiAccepted solution
Level 2
Jan 23, 2021 7:49 PM UTC

Thanks! I found out the notifications were being held up as SPAM, so they weren't coming thru :-( All is fixed....I hope

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3 replies

imgrund
imgrund
Employee
Jan 25, 2021 3:30 PM UTC

Just to add on to this... to cover all bases, you will want to make sure "I get a new work request" or "My team gets a new work request" is checked for a request queue. While technically requests and issues are the same object, there are some notifications that only happen when it is a request from a request queue and some when it is an issue created on a task. (It all depend if the "Publish as a help desk queue" is checked. We have had some issues in the past with that.

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    DawnmarieD
    Level 5
    Jan 22, 2021 10:59 PM UTC

    I would check in the set up area to be sure that email notification is selected Action Needed: Issue Assignment to Issue Assigned To.

    Then I would check my personal notifications to be sure you have "I am assigned to an issue" selected for Instant if you want immediately.

    Sorry if you already checked these to locations. That is where I would start.

    Good luck. =D

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      QuelleDiAuthorAccepted solution
      Level 2
      Jan 23, 2021 7:49 PM UTC

      Thanks! I found out the notifications were being held up as SPAM, so they weren't coming thru :-( All is fixed....I hope

      Translate
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