How to create a Text Box for Issue Reference Number in Report Prompt for "Issue Type Report"? | Community
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Kundanism
Kundanism
Level 10
Nov 4, 2020 9:13 AM UTC
Question

How to create a Text Box for Issue Reference Number in Report Prompt for "Issue Type Report"?

Hello to All,

Tried to create a text box for asking user to enter Issue Reference No., so it shows a text box as required input in Custom Prompt. But it does not shows as Text box which asks about reference number as input input . Looking for your guidance and expertise in this regard.

Please refer the attachment for a quick reference.

Best regards,

Kundan

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    5 replies

    Richard_Le_
    New Participant
    Nov 4, 2020 2:54 PM UTC

    Hi Kundan,

    The way that custom prompts work is by predefining the filter criteria (using text mode) that users can choose from. You are effectively hardcoding a list of options for the user to choose. For this reason you are not able to have a text box in a custom prompt as this would mean that the user is not using a predefined list.

    The way to output a text box for Issue reference number is to use a standard prompt using the below option:

    When I use this option, I am presented the below prompt options on the report where I am able to say that the Reference number equals - Whatever is entered within the text box next to it:

    Best Regards,

    Rich

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      Kundanism
      KundanismAuthor
      Level 10
      Nov 5, 2020 9:01 AM UTC

      Thanks for your help @Richard Leek‚

      Would you thing this can be possible by using some sort of custom form? Just an idea.

      Mvh (Best regards)

      Kundan.

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      Richard_Le_
      New Participant
      Nov 5, 2020 10:26 AM UTC

      Hi Kundan,

      The prompt functionality will work the same regardless of whether you use a custom field or not.

      You could create a custom field for users to populate a reference number, but this wont change how the prompts work within your report.

      Best Regards,

      Rich.

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