How widespread is the Updates Thread Printing bug (Spooling 20k+ pages)? | Community
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Mylah_D
Level 4
Oct 6, 2021 6:36 PM UTC
Question

How widespread is the Updates Thread Printing bug (Spooling 20k+ pages)?

In our instance, users who want to print an Updates thread (either a hard copy to a printer or to a PDF file) are taken to the print dialog box, where the page preview hangs indefinitely because the printer appears to be spooling 20,000-30,000 pages for printing. Users are basically unable to print these threads.

While we already have a ticket open with Adobe Workfront support to investigate this issue, we are curious to know if this is a bug that exists outside our instance at other companies to get a sense of how widespread this is.

Is anyone else seeing this when trying to print an Updates thread? (you have to have at least one note in an Updates thread to reproduce this issue - in our instance anyway):

We are not seeing this bug when we try to print anything other than an Updates thread with at least one note, however it's impacting our users pretty significantly who have to print to comply with certain regulations. This bug occurs in all our up-to-date Chrome browsers whether on Mac or PC.

Thanks in advance for your replies.

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    5 replies

    MegSVT
    MegSVT
    Level 4
    Oct 26, 2021 4:54 PM UTC

    We have this same issue. Have you received any updates on this?

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    CathyGl
    Level 3
    Oct 26, 2021 5:00 PM UTC

    Hi @Megan S‚ , I did not submit a ticket for this. We don't have any use cases for printing updates. I was just posting it to confirm for Mylah that I could duplicate it. @Mylah de la Rosa‚ did you submit a support ticket for it?

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      MegSVT
      MegSVT
      Level 4
      Oct 26, 2021 5:06 PM UTC

      oh, sorry! I meant to respond to @Mylah de la Rosa‚ post.

      I did open a ticket.

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      CathyGl
      Level 3
      Oct 8, 2021 4:46 PM UTC

      Hi @Mylah de la Rosa‚ in my 9 years working in Workfront I've never once tried to print updates! Curious what your use case is. And was even more curious to see if I could duplicate your issue.

      I can.

      If I select one conversation, it only spools 1 page.

      If I select 2 conversations, it spools over 34,000 pages.

      Including screen grabs below.

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