Skip to main content
S
sflege
New Participant
August 5, 2020
Question

I am just trying to clarify that if we want to enable users to email an issue into a Request Queue project, using a POP account, those users that send emails to that POP account, they must also be registered users within the Workfront application.

  • August 5, 2020
  • 7 replies
  • 1253 views

I am just trying to clarify that if we want to enable users to email an issue into a Request Queue project, using a POP account, those users that send emails to that POP account, they must also be registered users within the Workfront application. that there is no way for a user to send an email to a "generic" email account, then that email gets inserted into a workfront que, but the users that are sending those emails are not registered workfront users.

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

    7 replies

    RandyRoberts
    RandyRoberts
    New Participant
    October 11, 2021

    Thanks for reviving this issue I'm a bit vague even after reading the linked documentation. I do have a few questions if anyone with experience could take a minute:

    Can I just make up an email prefix to go to the queue? (providing it's not a WF users email)

    Does my made up email need to start with our domain? The example shows our domain followed by a number @intake1.my.workfront.com.

    Could I just use something like "PTOrequest@intake1.my.workfront.com" or does it need to be "mydomain-PTOrequest@intake1.my.workfront.com"?

    What if it has a form with required fields? How would that work?

    Thanks

    S
    sbesl
    New Participant
    October 4, 2021

    Is this still true (WF users only can email the intake forms) or has it improved/expanded at all?

    allisonlWF
    allisonlWF
    Employee
    October 11, 2021

    According to the Prerequisites section in the product documentation, a WF license is still required.

    https://one.workfront.com/s/document-item?bundleId=the-new-workfront-experience&topicId=Content%2FManage_work%2FRequests%2FCreate_Requests%2Fenable-email-issues-into-projects.htm

    imgrund
    imgrund
    Employee
    August 6, 2020

    Hi - Before you even head down this road, have you talked to Product or Support. My understanding is that all POP email options are being removed in the 20.3 release next week. So this might be a moot question. ;)

    D
    DustinMa
    Employee
    August 6, 2020

    Close!

    We're removing POP from setup, with the goal to remove all POP from WF down the line.

    No ETA as to when it'll be removed from Queue Setup, but in talking with our product teams, we'll have a replacement option that should work better.

    To answer Shawn's question, the user has to have edit rights to create an issue in Workfront, so at minimum a Requestor license.

    Thanks!

    S
    sflegeAuthor
    New Participant
    August 10, 2020

    For example, we have 5000 employees and we were looking to see if anyone of them could add submit an issue at anytime? there isn't a default email account they could send this requests to?

    What we are saying every one of the 5000 employees would have to have an account / requester license created within the system in order for them to be able to submit a request?

    thanks,

    Shawn

    Terms & ConditionsAccessibility statement

    Loading footer...