I want to display Queue Topic default duration minutes as Days in a report. Any suggestions? I am not able to create a custom calculated field using the Queue Topic default duration minutes field

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Employee

Hi Helen,

Are all of your default durations days? If so you could use this:

linkedname=direct

name=Default Duration

querysort=defaultDuration

textmode=true

valuefield=defaultDuration

valueformat=int

Hope that helps!

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Level 2

Thank you Sarah - but this not produce any results on my report.

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Employee

Are you using a Queue Topic report or a Queue report?

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