Is it possible to have a routing rule based on an approval process? For example, I want to have a request queue that gets routed for approval. If the request is approved, I would like it routed to the team who converts the request to a project. | Community
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SandyGr
Level 2
Feb 8, 2022 6:52 PM UTC
Question

Is it possible to have a routing rule based on an approval process? For example, I want to have a request queue that gets routed for approval. If the request is approved, I would like it routed to the team who converts the request to a project.

Currently I can only see that there are 'stages' of approvals. But i do not see a routing rule can be built off of an approval.

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    1 reply

    SarahWilkersonCA
    Level 7
    Feb 14, 2022 5:09 PM UTC

    This is exactly what I need as well. If a request is approved by the appropriate director, then it needs to go to the team to start reviewing and converting it to a project.

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