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KellieGardner
KellieGardner
New Participant
April 11, 2023
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Issue Approval Workflows

  • April 11, 2023
  • 1 reply
  • 1171 views

We have a process that requires a certain team to approve issues on a project. I have the workflow set up to route to that team upon entering.

 

The problem we've recently run into is that a user who is a member of that approval team submitted an issue and then also approved it. 

 

We want to make it so that if the person submitting the issue is on the approval team, it won't allow them to approve it. Any suggestions out there on how to accomplish this scenario?

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    Best answer by Madalyn_Destafney

    I can get that. I'm not seeing a native option for this in an issue approval setup, may be a good Idea for you to post for people to upvote!

    1 reply

    Madalyn_Destafney
    Madalyn_Destafney
    New Participant
    April 18, 2023

    If this is an isolated issue, it could be just some education needed for those few offenders...I can't think of something off the top of my head to solve this, but I also don't like changing a process that works for the majority to cater to a minority case. Food for thought!

    If this helped you, please mark correct to help others : )
      KellieGardner
      KellieGardnerAuthor
      New Participant
      April 18, 2023

      This is coming from our Audit team. They'd like us to limit the ability for human error when it comes to approvals. As they see it, someone submitting and issue to the project shouldn't have the option to approve it. 

        Madalyn_Destafney
        Madalyn_DestafneyAccepted solution
        New Participant
        April 18, 2023

        I can get that. I'm not seeing a native option for this in an issue approval setup, may be a good Idea for you to post for people to upvote!

        If this helped you, please mark correct to help others : )
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