Issue management—flagging issues already converted to tasks

Question

Our team is currently onboarding Workfront. We plan to use issues for our web production team to manage one-off requests like a doc upload or simple change that does not need to go through a full project process. These issues come through our request queue and then we are simply converting them to tasks from the request queue. There are 3 users trying to manage the request queue. Is there a simple way for us to hide the issues that have already been converted or to add a column that shows a field identifying which issues have already been converted?

skyehansen · Answer

either/or.

Issues that have been converted should now have a "resolve task ID". You should be able to either make a filter for anything where the resolve task ID is blank (i.e. hasn't been converted) or create a column showing the resolve task ID -- this will show which ones have been converted.

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