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JustinWa2
JustinWa2
New Participant
August 23, 2024
Question

Issue with new user having access to Workfront

  • August 23, 2024
  • 2 replies
  • 1209 views

I added a new user yesterday through Workfront but he keeps getting a "You don't have access to Workfront." error message. I did everything the exact same way that I've done previously, not sure why this isn't working. Any ideas?

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2 replies

Kundanism
Kundanism
New Participant
August 26, 2024

Sharing one of our experience; 

 

skyehansen
skyehansen
New Participant
August 23, 2024

I'm not sure if you know there are multiple ways to add a user, and that part of this also depends on whether or not your in IMS. With all this in play, you might find it more useful to submit a case to Support -- they'll be able to lead you through some troubleshooting steps based on your exact configuration.

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