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R
RyanCa
New Participant
April 18, 2017
Archived

Keep request queue path from request on a project when converted

  • April 18, 2017
  • 2 replies
  • 390 views

Add a field on the project details over view section that carries over the Path from the request queue.

Also expose this field to reports so you can run reports against all projects from specific request queues including queue topics and topic groups

    2 replies

    R
    RyanCaAuthor
    New Participant
    March 12, 2019

    Hi and Thank you !

    N
    NicholeVa1
    New Participant
    February 27, 2019

    Ryan, while that path would not be available within the Project Details, you can create a Project Report and add a new column with the following text mode to see that information:

    displayname=Converted Issue Path
    textmode=true
    valuefield=convertedOpTask:displayQueueBreadcrumb
    valueformat=HTML

    This column would pull in which request queue, topic group and queue topic the original request (before conversion) was submitted by.

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