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JustinWa2
Level 4
Aug 22, 2022 10:21 PM UTC
Solved

Locked proofs in Proofing HQ

Anyone know how long it takes for a proof that's been locked in WF to show up in Proofing HQ?

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LParish
LParishAccepted solution
Employee
Aug 23, 2022 12:26 PM UTC

It should be immediate, but I'd need to understand the use case in more details. So you mean a v1 proof was locked, you've unlocked it but can't see it in Workfront Proof? Have you toggled the v1 / v2 option in the top left hand corner?

3 replies

LParish
LParishAccepted solution
Employee
Aug 23, 2022 12:26 PM UTC

It should be immediate, but I'd need to understand the use case in more details. So you mean a v1 proof was locked, you've unlocked it but can't see it in Workfront Proof? Have you toggled the v1 / v2 option in the top left hand corner?

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JustinWa2
JustinWa2Author
Level 4
Aug 23, 2022 3:05 PM UTC

Thanks for the reply.  In this case, it was the only version and I locked it in Workfront.  Going to Proofing to make sure it was locked and archived, it doesn't show anywhere under any views.  It's like it doesn't exist in Proofing.

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LParish
Employee
Sep 1, 2022 12:48 PM UTC

Have you explored the menu on the left hand side in proof? It will be there!

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