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New Participant
May 23, 2018
New

Merge Users history (deactivated to replacement profile)

  • May 23, 2018
  • 1 reply
  • 400 views

There are instances where we have deactivated a user and they have a new user profile. If we delete the deactivated user the history for that person gets erased with the profile.

We would like the ability to clean up these instances by being able to merge user history of the deactivated account to the new user profile or some version of that to get the result we are looking for. Merging user histories.

1 reply

MoniqueEvans
New Participant
August 6, 2018

Same for when a User goes from external to licensed, there are times when a person doesn't realize they are an external user so then they end up with two profiles within the system.