Migration to the Adobe Business Platform - the new Adobe Identity and Admin Console

@chloewy not yet - my case is still open, but they inadvertently made it worse. Apparently, they deleted my new community profile altogether which didn't allow me to log in at all and the Workfront community page just kept flashing for me. They restored the new profile, so now we're back to square one, but they're confident they can fix it. I'll keep you posted and provide my case # if they do get it fixed. In the meantime, I'm getting to know the Microsoft Edge browser pretty well...

@sheri_whitten were you able to get your Adobe accounts merged?  The using two different web browsers thing isn't working out as well as I thought it would.

Hi @jonahmc,

I was reviewing this Log in as another user post, and noticed this warning: 

When I then logged into mydomain.sb02.workfront.com (which has been onboarded to the Adobe Admin Console, as a test), I was in fact able to both see and use the Login As feature, as usual.

Is the documentation simply out of date, or (hmm...) will the Login As eventually not be available under Adobe Admin Console?

Regards,

Doug 

Sure @terryhy and @meswede1. It's nothing special, but I added it below. If you are not a Google Workspace company, you'll need to customize this to your enterprise workspace provider. I exported a list of users who logged into Workfront in the past six  months to easily grab their email addresses and sent them the following:

Workfront - New Login Screen Coming Soon

Hello,

If you have any trouble accessing Workfront, please reach out to me for assistance.

@4266475 

Hi Sheri,

I would love to see what communication you sent to your users. Will you please share them with me?

Hi Sonia,

I can't get to the link you posted above.

Request Id: dcedf3bb-a18e-4707-bf0d-7d0a7d7a1202
Correlation Id: b90f13a1-501f-4000-e09d-b87262655760
Timestamp: 2024-03-08T16:04:59Z
Message: AADSTS90072: User account 'Pia.Raymond@flagstar.com' from identity provider 'https://sts.windows.net/97730094-151b-4438-a840-84762ef0cdae/' does not exist in tenant 'Adobe' and cannot access the application '00000003-0000-0ff1-ce00-000000000000'(Office 365 SharePoint Online) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

@soniaespejo 

Hi @terryhy , the email template is available to all sellers on the SP site - Adobe Workfront Customer Success Resources On-Demand. Adding it here for easier reference, you can directly access with the following link: https://adobe.sharepoint.com/sites/WFCXCustomerSuccess/SitePages/CS%20On%20Demand.aspx#top-resources

Subject: Welcome to Adobe Workfront!

Body:  

Hi [customer name],

Welcome to Adobe Workfront!

We are excited to partner with you as we continue to transform the way people plan, execute, and automate work.

To access Adobe Workfront, please work with your Adobe Admin Console System Administrator to create your Workfront Product Profile Administrator in the Admin Console. Please refer to this article. Next, follow these step-by-step instructions to add yourself as a user in Workfront.

Here are some resources that will help you get started:

• Learn the “what” of Workfront with this Adobe Workfront Overview and see how it will help your teams control their time and get back to doing what they do best – quality work
• You will learn about customer success tips and best practices at the Adobe Experience Cloud Blog
• Adobe Experience League is the go-to place for documentation and training
• Be sure to check out the Events page to view and register for FREE, interactive workshops, hosted each week by the Adobe Workfront Customer Success team. 

Thank you,

The Adobe Workfront Team

@sheriwh, Hi Sherri, in your post above, you mention about sending out preemptive email communication to your users about the migration. I was wondering if you would be able to share example of that communication. We are in the beginning stages of migration and would like to have a communication that I can send to users when it is time to provide them with information on what to expect and what they may need to do. On the Support Site, I could not see any communication examples provided by Workfront for this. Any help would be appreciated. Thanks.

I just noticed that my Community Profile is "personal account" and the profile for the console is a new blank account 😞   I haven't submitted a ticket yet, but hope this can be merged somehow so that I can have easy access to my history. 

@chloewy yep, that's what I've been doing, and it works for now, but I do have an open ticket where support thinks they found someone that can fix it. Fingers crossed! 

Regarding the migration in general, we were fully migrated as of this past Monday. It seems so long ago already! I will say, the preemptive email with screenshots I sent to users a week prior was helpful. Most of my active users have not had any issues accessing Workfront, but if they have, or want, Creative Cloud apps, it's a different story. Now users are requesting licenses to CC apps through our "Workfront/Company or School account" and our company has that tied to personal accounts with work email addresses (a different team and company that manages those), so I have to deny requests and let the other team know. If you have everything under one Adobe account, I would imagine your experience will be much better. 

One additional caveat, we never had SSO enabled in our custom refresh sandbox and since I don't use it often, it was refreshed last November. I cleaned up all our users in our production environment so that only active users were migrated. Well, surprise! Adobe migrated anyone who was still left active in our custom refresh sandbox and sent invitation emails to all those users to access the sandbox - people who don't even know we have a custom refresh sandbox, people left the company, external users set up just for our reference and testing, you name it. Now that was an unexpected headache.