Multiple windows/tabs opening when opening a proof

Forum|Forum|2 years ago
August 19, 2024
3 replies
723 views

Has anyone figured out how to stop multiple tbs from launching when you open a proof?
I get 2-3 new tabs each time and sometimes it causes issues when uploading a new version of the proof.
I am using Chrome. Workfront has more issues if I use firefox. I don't have Safari installed.

Workfront

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skyehansen

Level 4

I'm trying to figure out if you're describing this behavior:

https://experienceleague.adobe.com/en/docs/workfront-known-issues/issues/new-workfront-experience/wf-current/wf-proofs-two-proofs-open

C

CarrieCaAuthor

New Participant

Yep that's the issue. For me it opens two windows of the same proof, so that I end up with three tabs open. Sometimes it seems the new proof will not upload correctly if all the tabs are open. I have a greater incidence of proof fail. I do close the extra tabs most of the time but if you are working in many applications at once it can be inconvenient.

skyehansen

Level 4

Looks like their workaround is to close the extraneous windows. I'd submit a Support ticket to track your issues, and they'll let you know when they fix it. The fact that the new proof might not upload correctly is a behavior not stated in the original post, and I'm sure they'll be interested to hear about that part if you can document it.

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