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TracyPa2
New Participant
June 4, 2020
Question

New Versions in Proofs not working

  • June 4, 2020
  • 15 replies
  • 2225 views

Is anyone else having an issue today when trying to add a new version to a proof.

We just get the blue progress bar forever and the info to fill out for the proof approval never populates.

It's happening with all of our users.

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    15 replies

    J
    JillAc
    New Participant
    June 5, 2020

    It works if you switch back to classic.

      B
      BrandonHa
      New Participant
      June 5, 2020

      @Tracy Parmeter‚ that worked for me. Good to know there's a temporary work around! Thank you!

      J
      JillAc
      New Participant
      June 5, 2020

      I just submitted a ticket too.

      T
      TracyPa2Author
      New Participant
      June 5, 2020

      They showed me if I go in to the Proofing workflow and clear the due date on the original proof i am able to add a new version. This did work and they are working on a permanent fix.

      B
      BrandonHa
      New Participant
      June 5, 2020

      Also experiencing this issue

      M
      MirandaRa1
      New Participant
      June 5, 2020

      we have an case raised for the same thing.....00204224

      Proof Not Loading

      S
      SusanBo
      New Participant
      June 5, 2020

      certainly

      A
      AdamMi
      New Participant
      June 5, 2020

      Will you please provide this information on your support case and we can help to take a look at this?

      A
      AdamMi
      New Participant
      June 5, 2020

      Hello All,

      This is something that we are currently working on a fix for. This is a top priority of our team.

      A workaround is available: Navigate to Account settings in the Proof account. Find the "Proof Defaults" section and change the "Deadline" to "-".

      If you have any additional concerns, please contact support.

      T
      TracyPa2Author
      New Participant
      June 5, 2020

      Mine is already set at - for deadline and still isn't working.

      S
      SusanBo
      New Participant
      June 5, 2020

      Likewise

      S
      SusanBo
      New Participant
      June 5, 2020

      Has this been reported? We are having the same issue

      T
      TracyPa2Author
      New Participant
      June 5, 2020

      I had not reported it as I wasn't sure if it was our network server or WF.

      I'll confirm that it is still not working an make a service call if it isn't fixed.

      S
      SusanBo
      New Participant
      June 5, 2020

      Great - I'll do the same as well.

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