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TracyPa2
Level 4
Jun 4, 2020 7:35 PM UTC
Question

New Versions in Proofs not working

Is anyone else having an issue today when trying to add a new version to a proof.

We just get the blue progress bar forever and the info to fill out for the proof approval never populates.

It's happening with all of our users.

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    15 replies

    JillAc
    Level 10
    Jun 5, 2020 4:10 PM UTC

    It works if you switch back to classic.

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      BrandonHa
      Level 4
      Jun 5, 2020 4:07 PM UTC

      @Tracy Parmeter‚ that worked for me. Good to know there's a temporary work around! Thank you!

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      JillAc
      Level 10
      Jun 5, 2020 3:56 PM UTC

      I just submitted a ticket too.

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      TracyPa2Author
      Level 4
      Jun 5, 2020 3:56 PM UTC

      They showed me if I go in to the Proofing workflow and clear the due date on the original proof i am able to add a new version. This did work and they are working on a permanent fix.

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      BrandonHa
      Level 4
      Jun 5, 2020 3:54 PM UTC

      Also experiencing this issue

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      MirandaRa1
      Level 4
      Jun 5, 2020 3:46 PM UTC

      we have an case raised for the same thing.....00204224

      Proof Not Loading

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      SusanBo
      Level 3
      Jun 5, 2020 3:27 PM UTC

      certainly

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      AdamMi
      Level 3
      Jun 5, 2020 3:26 PM UTC

      Will you please provide this information on your support case and we can help to take a look at this?

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      AdamMi
      Level 3
      Jun 5, 2020 2:54 PM UTC

      Hello All,

      This is something that we are currently working on a fix for. This is a top priority of our team.

      A workaround is available: Navigate to Account settings in the Proof account. Find the "Proof Defaults" section and change the "Deadline" to "-".

      If you have any additional concerns, please contact support.

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      TracyPa2Author
      Level 4
      Jun 5, 2020 3:04 PM UTC

      Mine is already set at - for deadline and still isn't working.

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      SusanBo
      Level 3
      Jun 5, 2020 3:14 PM UTC

      Likewise

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      SusanBo
      Level 3
      Jun 5, 2020 2:16 PM UTC

      Has this been reported? We are having the same issue

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      TracyPa2Author
      Level 4
      Jun 5, 2020 2:18 PM UTC

      I had not reported it as I wasn't sure if it was our network server or WF.

      I'll confirm that it is still not working an make a service call if it isn't fixed.

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      SusanBo
      Level 3
      Jun 5, 2020 2:34 PM UTC

      Great - I'll do the same as well.

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