Notifications to start a task

I think Vic nailed it earlier in this thread. The key notification you want is "All Predecessor Task Completion to Task Dependents", which tells the assigned user that his or her task is ready to start. The other notification, "Task Completion to Task Dependents"https://amway.my.workfront.com/notification/view?ID=58990ddf0011b6bc5f01fdd0264c5918" class="objectlink " ng-non-bindable=""> " will send a notification to ANY task downstream of a task that has been completed, even if they aren't ready to start. Marty Gawry - CapabilitySource

Positive. Those aren't checked. Jill Ackerman

Are you sure it's not this setting (attached) that is sending those Task/Issue Completion notices. You can tell by the Subject line of the email. Vic Alejandro, PMP, CSM | IT Program Manager Denver Water | t: (303-628-7262) | c: (303-319-6473) "http://www.denverwater.org/"> http://www.denverwater.org INTEGRITY | VISION | PASSION | EXCELLENCE | RESPECT

Thanks Vic. I've narrowed down the issue to wanting a notification that a predecessor has finished and a new task assigned to ME is ready to START. Right now, when a predecessor is finished, one email goes out to everyone who has a predecessor task (they all receive the same email) and it shows ALL the tasks that are starting. The recipient has to figure out which are their tasks. If there are many tasks starting, it doesn't list them all and there is a link to the Project, also not useful. Also, sometimes (and I can't figure out when or how but sometimes) the Assignment on this "predecessor is complete" notification shows the role instead of the person's name, which is even more confusing. Jill Ackerman

OK I'll take a crack at it. I'm not sure I'm clear on what you don't like about the notification you are getting. But you can look up the notification that's being triggered by looking at the contents of the email itself. In your notifications settings you can trace what's in the email to see which setting is causing this and you can turn it off if you wish. Let me know if you need more help on how to do that. If you're not getting notification when a predecessor to your task is complete, then there are two possibilities: i. You don't have the setting turned on in the Setup (see screen shot for the one you need to turn on) – OR – ii. Your Task is assigned to a Team and not an Individual. This is a quirk we noticed that when a predecessor Task is complete the notification goes out to only an Individual assigned to the successor Task. If there's only a Team assignment, the whole Team doesn't get a notification. Thus it's not like when you assign a Task to a Team and the whole Team is notified. You are correct, when a project goes Current, the team members should only receive 1 email stating a project they are on is now "Active" and it would contain a Summary. If they're getting an email for every Task, there's either a bug (in which case call support), or they're getting an email notification that is different than you think. I would research the email and trace it to the notifications in the Settings like I mentioned above to verify which notification it truly is. And then perhaps turn it off. Hope that helps. Vic Alejandro, PMP, CSM | IT | Sr. IT Project Manager Denver Water | t: (303-628-7262) | c: (303-319-6473) "http://www.denverwater.org/"> http://www.denverwater.org INTEGRITY | VISION | PASSION | EXCELLENCE | RESPECT

Hi Jill, Are you the project owner on these projects? I am the Superuser of the department and open up most of the projects so I have my notifications set to be alerted on EVERYTHING. I know it sounds like a lot but I just delete out what I don't need. If you are the project owner (and your notifications are set up this way) you will get notified when a task is complete on a project you own. Are you saying the team members are not getting notified that the predecessor of their task is complete? They should go into "information about work assigned to me" and make sure "A predecessor of one of my tasks is completed" or better yet...."all predecessors of my tasks are completed". Yes, for #2 all the due dates go out to the team for their tasks. I don't see where you can turn those off. Normally our team here just deletes their emails and works off their dashboard for the tasks. They will go into their work requests, click "work on it" to bring all the tasks into the "working on" queue. Then they will look for the notification "the status changes on a task I'm assigned to" and sync up their dates on their dashboard manually. Does that help at all or make it more confusing? Thanks Mike Mike Marando Excelsior College