pop up window in proof that can't be closed

Forum|Forum|2 years ago
November 7, 2023
7 replies
3052 views

When you open a proof, a pop up window appears announcing new features. Neither of the 2 buttons work so there is no way to get past this window to review or comment on the proof.

Workfront

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Best answer by Sheri_Whitten

Support just replied and said, "We are currently investigating this behavior on a system-wide scale. An incident has been created and we you will be able to track it at status.adobe.com once it has been posted"

S

Sheri_WhittenAccepted solution

New Participant

Support just replied and said, "We are currently investigating this behavior on a system-wide scale. An incident has been created and we you will be able to track it at status.adobe.com once it has been posted"

K

KimaniJe

New Participant

Thank you for this update. Unfortunately the issue still seems to be occurring. If possible can you please point me in the direction of where i can track the status of this issue. I am trying to create a new project and can't get past this pop-up

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DanLaw

New Participant

If you open the page source code and delete anything that is in the "pendo" div tab you can make it go away.

Jared_Mauch

New Participant

We're seeing the same window on just about every page a users tries to navigate to.

JustineSa

New Participant

We're experiencing this as well and have yet to find a work around.

Richard__Carlson

New Participant

I called in the issue with Adobe Support and they're aware of it and they're working on it

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IaHa

New Participant

Definitely still happening on our end as well.

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Sheri_Whitten

New Participant

It's not just proof, I'm having this show in main dashboard page and just like you're experiencing, neither button works. I'm opening a support ticket now.

ElenaDooley

New Participant

Same thing happening to me. I checked w/ my other system admin and she's not experiencing it so I can't narrow down if it's just me or if other regular users are unfortunately being affected... putting in a ticket