Predecessor notifications - is there a way to see them besides in your email? | Community
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CherylLu
Level 3
Sep 21, 2020 6:46 PM UTC
Question

Predecessor notifications - is there a way to see them besides in your email?

We've got everyone's predecessor notification set to immediate, but occasionally I hear that people are not receiving them. Is there a place for me to verify if the notification went out, or for them to look to verify those they should have received?

It seems they should be listed in the notifications button but it appears they aren't. Am I missing something obvious?

thanks!

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    1 reply

    HannahHo
    Employee
    Sep 25, 2020 9:27 PM UTC

    Hi Cheryl,

    Our Support team would need to assist you with this. We can check our email logs to verify whether or not a notification email was triggered. If you have a recent example of an action that a user expected would trigger an email notification, and yet an email notification was not received, please submit this to our Support team and we would be happy to look into this.

    Best,

    Hannah

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