Proof Automated Workflow - Not able to select a Workflow Template | Community
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CatherineKe
Level 5
Aug 17, 2020 4:17 PM UTC
Question

Proof Automated Workflow - Not able to select a Workflow Template

My users are attempting to create a new proof, and use an existing Workflow automated template, but no templates are showing. This has worked for us in the past.

On the Documents tab, they click on "Add new," then Proof.

For "workflow type" they select the "Automated" radio button.

Then in the "Workflow template" dropdown that shows up, the click to select a template but the only option says "Select template."

I can go to PHQ login, and see all of the Workflow templates that are available.

Help! What changed and/or what am I missing

Please see the screenshots below:

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    3 replies

    KevinQu1
    Level 10
    Aug 18, 2020 2:38 PM UTC

    Known bug over the last couple of days, was resolved this morning (at least for us) by a hotfix.

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    CatherineKeAuthor
    Level 5
    Aug 18, 2020 2:57 PM UTC

    Yes, thanks! It is resolved now.

    Unfortunately, I didn't see anything about it prior to asking my question.

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    KevinQu1
    Level 10
    Aug 18, 2020 3:00 PM UTC

    I'm not bashful about submitting online tickets. I think some not insignificant portion of the support team probably knows who I am. 😎

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