Proofing comments should completely sync with the document feed in Workfront | Community
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Lyndsy-Denk
Lyndsy-Denk
New Participant
September 23, 2022
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Proofing comments should completely sync with the document feed in Workfront

  • September 23, 2022
  • 1 reply
  • 312 views

Currently comments in proofing documents are one-directional (from the proof to Workfront) and only for added comments. When a comment in the proof is deleted, it is not deleted from the document feed in Workfront. Also, when a user replies to a comment in the document feed, it is not posted to the proof. Both feeds need to speak to each other seamlessly.

 

In the case of deleted comments in the proof, users are confused when they see 2 comments in the proof, but 8 comments in the document feed. They worry that they're missing key feedback.

    1 reply

    K
    KevinQu1
    New Participant
    September 26, 2022
    @lyndsy-denk wrote:

    In the case of deleted comments in the proof, users are confused when they see 2 comments in the proof, but 8 comments in the document feed. They worry that they're missing key feedback.

    Yeah I had to solve this puzzle a few months ago (glad it doesn't happen too often). It's likely a side effect of Workfront Proof, formerly Proof HQ, being a stand-along product that was acquired and bolted onto Workfront in a seemingly haphazard way.

    Hopefully things like this and reporting will get better as Adobe tightens-up the integration between Proof and Workfront itself.

     

     

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