Q4 Update Request Enhancements-Thoughts on This? | Community
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CBuckwal
New Participant
September 3, 2025

Q4 Update Request Enhancements-Thoughts on This?

  • September 3, 2025
  • 13 replies
  • 2634 views

In reviewing the Q4 Update documentation, I came across the new look for requests in preview. I can still see the old request page, but there is an option to "Use New Experience." The new requests page removes the option to change the Requests page layout. We have a Requests management report for users to track their requests that is very customized to our workflows. The new Requests page doesn't really meet our workflow needs and will seem confusing to our users.

From the documentation, new Requests seems to only be available for unified experience instances after the Q4 update. Our production instance is not on unified experience, but our non-productions instances are on unified experience. We don't have Planning now, but the documentation relates that the Request page change is an attempt to bring Workfront Planning and Workfront Requests together.

Will the new Requests page be mandatory at some point? Will the "Use New Experience" option be available to my non-unified experience production instance in the Q4 update? This isn't a great change for my company so we would like to understand the mandatory timelines better for this change and know what our users see on the Request page after the Q4 update is complete. Thanks!

    13 replies

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    skyehansen
    skyehansen
    New Participant
    September 3, 2025

    @jerflo  -- not quite sure who to tag in on this one. Can you help direct traffic?

    jerflo
    jerflo
    Employee
    September 4, 2025

    @vazgen_babayan 

      AliPen
      AliPen
      New Participant
      September 3, 2025

      Just to add some more feedback here, I have the same concerns that you both have brought up regarding losing the ability to customize this area. We are not on the unified experience in any environment but I am able to see the toggle in Preview. While I do think the Requests area could use some improvements, this change seems to further from the UI of other objects. 

      JustinRenteria2
      JustinRenteria2
      New Participant
      September 3, 2025

      I was about to make my own post about this too. I really dislike the new request experience. They are taking away the following functionality from us:

      1. Customizing the left pane with dashboards - this is very important to us since we like to curate what users can see when they navigate to the requests area. 
      2. Prebuilt filters for the request list - makes no sense that a user has to build their own filter to show only requests that theyve submitted or have open. 

      We dont have planning so I really dont see the point of this change.  Seems like another thing Adobe is trying to force on the user base.  

        C
        CBuckwalAuthor
        New Participant
        September 3, 2025

        Thanks for your comments, Justin. Those two points you made are very concerning to my company too. Also, users in my company already report that they think the Request queue difficult to navigate as it is now. The look of the new Request page will be very confusing to the average user, especially users not seeing the request topics without going into the search bar. That's not at all intuitive and makes the user think that they have to know exactly what request type to search for. 

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