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New Participant
January 21, 2025
Question

Reference Number Changing

  • January 21, 2025
  • 3 replies
  • 570 views

We noticed that the reference number assigned to an issue is now changing once converted to a project. Anyone else have this problem? 

3 replies

kautuk_sahni
Employee
July 16, 2025

@rebeccajo1 Just checking in — were you able to resolve your issue?
We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

Kautuk Sahni
Doug_Den_Hoed__AtAppStore
New Participant
January 22, 2025

 

Hi @rebeccajo1 and @katherinela,

 

It's possible you're both right: Workfront can be configured to either preserve or delete an Issue when it is converted to a Project. Technically, the Project is its own "row" with its own ID and Reference Number, which (if "delete" were the case) could easily appear as if the Reference Number had changed.

 

Regards,

Doug

New Participant
January 22, 2025

@katherinela 

 The reference number changes multiple times. After I submit, the request creates the 1st one, then I go to "Covert to project from template" and that shows a different reference number. Then I hit "Convert" and the now project shows another new reference number.

RandyRoberts
New Participant
January 25, 2025

That's because you're creating a new database entry with each conversion, with its own ref number.

If you preserve the original issue as Doug mentioned, you can reference it with the resolvable object on the new object.

New Participant
January 21, 2025

Each record in WF has an associated reference number, but I wouldn't expect the reference number of the original issue to change. The resulting project would have it's own separate reference number though. Are you seeing the original issue's number changing?