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Level 6
May 23, 2019
Question

Removing the Subject field from the Request form

  • May 23, 2019
  • 76 replies
  • 10118 views
Hey everyone, >Renaming the Subject field on the request form is currently one of the top-voted items for the Idea Exchange. We are currently debating an option to automatically generate incoming request names using a predefined naming convention and remove the Subject field from the request form altogether. There are several options we're thinking of for the naming convention, so your feedback will be invaluable for us to understand whether we are close with our hypothesis or completely off track. If you could please fill up the form below, that would help us immensely!

76 replies

Level 10
May 24, 2019
Yeah we use the API to rename our requests to a standard naming convention (and include variable custom form fields). So I can see this being super useful.
Level 10
May 23, 2019
We have requests queues everywhere (many projects have a small queue), so just basing naming off queue topic + ___ may not be useful enough for us. I put in project name + topic group + queue topic. -skye
Level 6
May 23, 2019
Hi everyone, Sorry about the wrong link, just updated it so it should work now. Thanks for all the points so far! Regarding tying it with custom fields, it will be a larger effort for us and since we are going to work on a greater initiative to greatly enhance Requests in general, that will be a part of that. This option we see as more of a short term solution for the problem üôÇ Thanks, Vazgen Babayan Product Manager Workfront
Level 9
May 23, 2019
I'm not too sure of this one. We are using the Subject field as an identifier that's both familiar to the requester and to the project team. Forcing a new naming convention might not be great for us, unless you are now adding an autonumber field and like Skye's request to connect to fields on the custom form. My other suggestion would to allow us to change the label of Subject - maybe via the layout. Polly Co
imgrund
Employee
May 23, 2019
Putting myself on this thread so I can see when the survey link is updated. Very excited for this!! :) Anthony Imgrund FCB
Level 10
May 23, 2019
I am getting a "resource unavailable" error message for the link, but can you make it so that I can tie the subject line to a pre-existing field on the custom form I use for that request queue? thank you! -skye