Reporting on a Request Queue | Community
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MattEl5
MattEl5
New Participant
August 18, 2025

Reporting on a Request Queue

  • August 18, 2025
  • 1 reply
  • 221 views

Hi Folks, Im wondering what reporting people have for monitoring the "health" of their request queues? 

Things like - time from request submitted to opened (change status from new i guess?)?

time from opened to closed/resolved?
time from opened to converted to project?
Assignment of OPEN/active requests
assignment of resolved/closed requests. 
Any other breakdowns or KPIs that youve found helpful or interesting to look at! 

Thanks community! 

1 reply

skyehansen
skyehansen
New Participant
August 18, 2025

I'm often able to shut down a queue or queue topics entirely, by tracking when the last request submitted was (I close them down after 6 months of zero submission).

 

Also helpful are tracking monthly numbers to get a sense of trends or clusters of requests being submitted e.g. sudden influx of requests right before the holiday season.

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