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ApaliNa1
New Participant
May 5, 2025
Solved

Request Queue for users/team

  • May 5, 2025
  • 2 replies
  • 333 views

How can we set a default Request Queue for a user or team, so they only see the queue relevant to their operations?

    Best answer by Madalyn_Destafney

    When publishing a queue, you have the option to make it visible to those with view access to the queue project, sounds like that's what you want (and you'd of course share it with that team/user).

     

    2 replies

    kautuk_sahni
    kautuk_sahni
    Employee
    July 16, 2025

    @apalina1 Just checking in — were you able to resolve your issue?
    We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

    Kautuk Sahni
    Madalyn_Destafney
    Madalyn_DestafneyAccepted solution
    New Participant
    May 5, 2025

    When publishing a queue, you have the option to make it visible to those with view access to the queue project, sounds like that's what you want (and you'd of course share it with that team/user).

     

    If this helped you, please mark correct to help others : )
      A
      ApaliNa1Author
      New Participant
      July 16, 2025

      The solution work as expected. Thanks a bunch for this input.

      We have configured the user set to have view access to the project to enable them to create requests.

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