Solved
Request Queue- New Request- Details Section
I'd like to find out how to get rid of the details section other than "Section" on the area above my custom forms in new requests.
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But "details" is what you include in your request, so what exactly is the intention:
1. to get rid of default fields and use custom ones?
2. to get blank request with subject line alone?
For 1. unselect everything in queue details and attach custom form(s) with required fields
For 2. just unselect everything.
There is much more to say around this (routing rules, queue topics etc.), but that depends on what you are trying to achieve
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