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GreenCaterpilla
New Participant
April 28, 2025

Request Queue Routing Rules

  • April 28, 2025
  • 3 replies
  • 487 views

I have created a request queue project and I am trying to be able to have people add to the request queue in the left tab within a project and have the request go to that request queue project AND stay in the project. I have been using routing rules, queue topics etc to achieve both of these separately, but cannot find a way to make workfront follow two routing rules. 

 

Things I have tried:

- two routing rules (Stay in Project rule and Go to Issues Project rule). One set as default routing in queue details. 

- two routing rules (Stay in Project rule and Go to Issues Project rule). No default routing in queue details. 

- Queue Topics set up as part of request queue with the Go to Issues Project Rule as the Routing Rule. (Stay in Project Rule as queue details default)

3 replies

kautuk_sahni
kautuk_sahni
Employee
July 29, 2025

@greencaterpilla Just checking in — were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

Kautuk Sahni
Lyndsy-Denk
Lyndsy-Denk
New Participant
May 1, 2025

I, too, could probably use some clarification around what you're trying to accomplish. That said, let's see if this information helps:

  • Routing rules are designed to help you either move an issue to another project and/or assign the issue.
  • In the absence of any routing rules (because it's not required), the default is for it to remain in the project of origin.
  • You cannot send an issue to more than one location.
    skyehansen
    skyehansen
    New Participant
    April 29, 2025

    I'm not sure I understand what you're trying to do but if people are submitting one issue, it does not get sent to two different places.

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