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J
JenBu1
New Participant
October 5, 2020
Question

Request saving as draft after submitted

  • October 5, 2020
  • 1 reply
  • 387 views

For the past 2 months, one of our request queue's is saving all issues at a Draft status even though the user is clicking on submit request. Anyone else having this issue? It doesn't seem to happen with all of our request options.

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    1 reply

    Anna_Asatryan
    Anna_Asatryan
    Employee
    October 6, 2020

    HI Jen,

    Apologies for the inconvenience. The draft should be deleted once the request is submitted. So, if that's not the case feel free to submit a support request.

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