Request size to change SLA | Community
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Level 2
August 12, 2025
Question

Request size to change SLA

Hello,

 

Is there an automatic way for when requests are sized that the SLA will change accordingly?

3 replies

KellieGardner
New Participant
August 20, 2025

When you say SLA - is that a custom field you are using, or are you referring to a Planned completion date of some kind?

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CrystalHAuthor
Level 2
August 21, 2025

Sorry I should've been more clear: can the SLA be changed under Planned completion date when a custom field is selected on the custom form?

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KellieGardner
New Participant
August 21, 2025

The only way to automate the Workfront date fields based on form criteria is through Fusion if you have it. 

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