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KatherineLa
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July 26, 2023
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Sandbox Refresh - Unable to Schedule

  • July 26, 2023
  • 1 reply
  • 1147 views

In this case, the phone Support person was able to help me figure out the issue, but it's so tiny-weird that I figured I'd come document it here for the next person to run into it.

 

I wanted to schedule a refresh of my sandbox environment yesterday, expecting it to run overnight. However, when I brought up the calendar menu and selected the date 7/25/2023 as my refresh date, the 'Schedule Refresh' button became inoperable. I could click on it, but nothing happened and no error messages occurred. 

 

I called in for help and we figured out that if you select the current date, Workfront assumes you want midnight of that exact date - ie the time that has already passed. Since Workfront has yet to install the Tardis time-travel feature, the UI silently stops you from scheduling the refresh for an 'invalid' date.

 

So if I wanted a refresh to run overnight tonight (7/26/23), then I would have to select 7/27/23 from the calendar picker to get my expected behavior. 

 

Why the UI allows you to pick a date that will never be valid, or doesn't at least pop-up a helpful error, is a mystery for another day.

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    Best answer by NicholeVargas

    @katherinela Just to follow up on this, a new bullet has been added to the article, The Adobe Workfront Custom Refresh Sandbox environment, saying that "The scheduled refresh occurs at 12:00 AM on the given date, based on the timezone of the user that submitted the request" to help clarify things. 

    1 reply

    N
    NicholeVargas
    Employee
    August 2, 2023

    @katherinela I think this is a great callout and something that should be noted in the documentation around custom refresh sandboxes. I will submit a request to the Workfront Documentation Team to get this article updated and make it more clear that the refresh happens at midnight. 

    N
    NicholeVargasAccepted solution
    Employee
    August 8, 2023

    @katherinela Just to follow up on this, a new bullet has been added to the article, The Adobe Workfront Custom Refresh Sandbox environment, saying that "The scheduled refresh occurs at 12:00 AM on the given date, based on the timezone of the user that submitted the request" to help clarify things. 

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