Suddenly Missing Task Assignment Emails - anyone else?

We miss this as well, noticed it awhile back. We have projects with large project teams. When we need to change dates that push out multiple dates, we do not want notifications going out for all date changes so we put the projects in planning to do this. We had to turn off the option for project status change (below) because project managers are frequently making changes and changing the status from current to planning and back again. End users didn't want to see this - they use their dashboards to see what tasks they have upcoming. However, we would like it when NEW task assignments are made in planning, the end-user gets ONE email with all new task assignments when the project is changed to current. Sarah Nau

Anthony this is SUPER helpful to know! I've been banging my head against a wall since I know what was happening and now what isn't happening. That puts my mind at ease. Christina Jarosz | Ascensus, LLC | Marketing & Communications

Christina - it might be that they fixed some "inconsistency with the code." For YEARS for us, if someone had a regular review license and you put them in a team, they could access to a portfolio even though the access level clearly states they should not have that access. This was PERFECT for me, because it forced my people to put the account people into Teams for them to see the client's projects and hotsheets. In the 19.2 release, they fixed the "inconsistency with the code" and we lost that ability. We had to create a new access level Reviewer (with Portfolio Access) and now my people sometimes just share portfolios with an individual and I now have to do a clean up monthly of account people not in a team. That might be what happened here and unfortunately, I think you are right and the white flag will have to be thrown. Anthony Imgrund FCB

Hi Anna, No, this is the one I am referring to: In this example, the project was setup by one person in planning, tasks were assigned during that planning phase, and when it was turned live this task assignment was sent to the person needing to complete this specific task. In this instance, she doesn't receive the type of request above since she does not have this enabled: Thanks for your question. I've provided this example to the Workfront Tech also. At this point, I think this isn't going to get resolved. For whatever reason, this is the way it has worked in the past for us (notification of a task assignment at the moment a project becomes active) - Skye adequately termed it The Way It Used To Be. It sounds like we're going to have to revamp our process and start moving projects current with no assignments, then set assignments. It's an adjustment to our training and our workflow but it sounds like this is The Way It Is Supposed To Work. I posted another thread asking for best practices/ideas of how other people setup their projects hoping to see if there's any other places we can improve upon. Thanks everyone. I'm waiving the white flag here. Christina Jarosz | Ascensus, LLC | Marketing & Communications

Hi Christina, Just to re-iterate what Josh Hardman mentioned above, if you have the following 2 email notifications activated Current Project Status Change to Project Team Task Assignment to Task Assigned To users will receive one email with all the assignments when the project becomes active. It should look like this: Is this the email you are referring to? Anna Asatryan, Product Manager, Workfront

Generally speaking (from memory), if you could find an email of the type that used to go out, that's dated within the last month or so, that would be gold. I don't think the WF email logs go back further than that. -skye

Yes, this! I'm glad you remember The Way Things Used To Be because I was starting to think I really was going crazy! Josh - since we setup the projects, we generally dont receive our task notifications. In order to find examples, I'm going to have to reach out to our users and really sit with them for a good bit to backtrack all task notifications they have in the past six months to see where things went sideways. I definitely don't have an issue doing this, but it will take some time. Christina Jarosz | Ascensus, LLC | Marketing & Communications

Sorry Josh -- I'm stuck in a 4-5 hour set of back to back conference calls. I would dearly love to continue this conversation though! To address what you said, "Now, when you change a project from Planning to a status that equates with Current, there has not been nor is there now a process by which we email every person for each task that they are assigned to. This could become quickly bothersome. Let's say I am assigned to 50 tasks on that project, is it helpful to me to receive 50 notifications about assignments all at once?" I think this is what we (those of us who disagree with you) are disagreeing with. In fact, there has been (was) a process where users are notified of tasks on project status change from setup to active. It's been there since 2015. It was there just last year. I'm in an interesting position right now where while I would normally have saved my auto email notifications, I no longer have any of them because I migrated to a new instance. So I really don't have anything to back up what my memory says. But my suggestion to others who are experiencing this problem, if anyone has saved email notifications from The Way Things Used To Be, to maybe share them for time/date stamps and maybe this can be tracked down and verified as to which notification has gone down. -skye

I just changed a project from On Hold to Current and the only person who got a notification was the Project Owner and for some reason, me, who is a Resource Manager on the project (maybe since I changed the status?), but that's all. The other people with tasks, who are also some of them Resource Managers, got nothing. That seems bad.

Hi everyone! Josh Hardman here, Senior Product Manager over the area for communications and updates. Wanted to provide some input. I will just caveat everything I say here with, "This is how it is SUPPOSED to work". There's always that off chance that something may not be working right for you. If you are not seeing notifications according to how I describe it, definitely let support know. Since the beginning of Workfront, task assignment emails have not been delivered when a project is in a status that equates with Planning. This was on purpose and for the reasons that @Christina Jarosz has described. That has not changed. If you are working on a "Planning" project, emails will not be sent as users are assigned to tasks. The documentation for the types of notifications that you can receive when assigned to a new work item indicates as such. Now, when you change a project from Planning to a status that equates with Current, there has not been nor is there now a process by which we email every person for each task that they are assigned to. This could become quickly bothersome. Let's say I am assigned to 50 tasks on that project, is it helpful to me to receive 50 notifications about assignments all at once? There is however a notification, that a user can turn on or off, that will notify each user assigned to a task on a project to let them know that the project is now Current. The documentation for that notification says this: This is a single notification, regardless of how many tasks you are assigned to. Within Workfront, under your user notification preferences, it is within the section labeled "Information About Project's I'm On". The line of text for the actual notification says, "A project I'm on becomes active". The user may enable Daily, Instant, or both types of email alerts. @Christina Jarosz , can you double check that the people who are not receiving this email when a project is made Current, that they do in fact have that email notification enabled as "Instant"? Let me know if something is not clear or for some reason just is not workable for the way you need to use email notifications. You can send me a private message here if you'd like. Thanks! Josh Hardman Product Manager, Workfront