Suddenly Missing Task Assignment Emails - anyone else?
We're having a serious issue in our Workfront instance. I've reached out to Workfront and they are continuing to say that the behavior is what is expected. This is NOT how Workfront has worked the past 2+ years.
Our users are no longer receiving any email notification when they are assigned a task at the time of the project becoming active. Something has changed on the back end.
Scenario:
- We convert a request to a project. At conversion, project begins in planning.
- We make staff the project with assignments.
- We make a number of adjustments, delete unnecessary task, verify custom form information is correct, setup project sponsor, etc.
- Once verified schedule matches the necessary deliverable dates, we turn the project current.
- All users assigned a task receive an email that says "New Work Request" and they get notice they were assigned a task.
Now - #5 is not happening at all. No users are receiving email notifications even though their notifications are on. Which means, our users aren't aware they have tasks assigned to them. Previously, they received email notifications when the project was turned current.
Workfront is indicating that 'this is expected behavior' and the only time they would get task notifications is at the time of staffing. In other words, when the project becomes current they would not receive any notification of a task.
Is anyone else experiencing this? The time between #1 and #4 can be at times extended as we look to gather more information. So this makes no sense to turn a project current that is A) not setup correctly yet and B) not ready to be worked on.
I'm at a loss and I've needed to alert our users that they can no longer depend on email notifications to know when they have work assigned to them. This is a becoming a huge issue.
Help!
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Christina Jarosz
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